Privacy Policy

Classic Floor Coverings and Design Inc. ("Classic Floor," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

1. Information We Collect

We collect information you choose to give us, including:

• Your name, email address, phone number, and property address when you request a consultation, fill out a form, use our chat, call, or text us.
• Details about your project, such as the rooms, flooring types, and timing you are considering.

We also collect some information automatically when you visit, such as your IP address, browser and device type, pages viewed, and how you arrived at the site. This is collected through cookies and similar technologies.

2. How We Use Your Information

• To respond to your request and schedule your in-home consultation.
• To provide estimates, services, and customer support.
• To send appointment reminders, project updates, and follow-up messages by phone, email, or text.
• To send marketing messages where you have agreed to receive them.
• To measure and improve our website and advertising.
• To comply with the law and protect our business.

3. Text Messaging (SMS)

If you provide your mobile number and consent to receive text messages, we may text you about your consultation request, appointment scheduling and reminders, project updates, and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, other than service providers that help us deliver our text messages.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that help us run our business, such as our website, scheduling, customer management, email, and messaging platforms. They may use your information only to provide services to us.
• Installers and contractors working on your project, to the extent needed to complete it.
• Authorities or other parties when required by law, or to protect our rights, customers, or property.
• A successor business in the event of a merger, sale, or transfer of our business.

5. Cookies and Advertising

We and our advertising and analytics partners may use cookies and pixels to understand how visitors use the site and to show relevant ads on other platforms. You can control cookies in your browser settings. Blocking cookies may affect how the site works.

6. Your Choices

• Text messages: reply STOP to any message.
• Emails: use the unsubscribe link in the email.
• Access, correction, or deletion: contact us using the details below and we will respond as required by applicable law.

7. Data Security and Retention

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information for as long as needed for the purposes described here or as required by law.

8. Children's Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.

10. Contact Us

Classic Floor Coverings and Design Inc.
307 S. Washburn, Decatur, TX
Phone: (940) 626-0014
Email: [email protected]